Ledger support
Help with your personal finance workspace on the web, iPhone, iPad and Mac.
Contact
Email contact@royeradames.com with the device you use, what you were trying to do and the error message. Remove personal financial details from screenshots.
Never send your password, invitation code, recovery code, bank credentials or a financial backup by email.
Invitations and sign-in
Ledger uses private invitations. Choose Use an invitation on the sign-in screen and enter the invited email address and code. A new account starts with an empty workspace.
If you forgot your password, choose Recover account and use your saved recovery code. Recovery ends existing sessions. After signing in, save a new recovery code in Data on the web. In the Apple app, Account and help includes Manage recovery codes on the web, which opens the web workspace and requires its own sign-in.
There is no email password-reset service. Without your password or a saved recovery code, self-service recovery is unavailable. A downloaded financial backup does not grant account access.
Your records and backups
Ledger records information you enter. It does not connect to banks or move money. USD and DOP totals stay separate.
Use Data on the web to export a backup, review a CSV import or restore a validated backup. Store downloaded files somewhere private. Ledger cannot remove a file from your device after you download it.
If a save reports a connection problem, follow the message before making another change. Reload records to review the latest saved state.
Delete your account
On the web, open Data and choose Delete account. In the Apple app, open Account and help and choose Delete my account. Enter your current password and the requested confirmation.
This permanently removes your account, sessions and financial records from the active service. You can export a backup first. Files you downloaded and provider recovery copies or operational logs are separate from active account records. Read the Ledger privacy policy for details.
If completion is uncertain, reload and check your account before trying again. Contact support if you cannot access the deletion controls.